Return policy We at Nwabekee Health are committed to your satisfaction. If you are not completely satisfied with your purchase, we offer returns and exchanges under the following conditions: Return Window: •You can return most unopened items within 30 days of receiving them. •Some exceptions may apply. See "Non-Returnable Items" below. Condition: •Items must be returned in their original packaging, unused, undamaged, and resalable. •Any tags or labels must still be attached. Initiating a Return: 1.To initiate a return, please email our customer service team at okereuc@gmail.com. 2.We will provide you with a Return Merchandise Authorization (RMA) number and instructions on returning your item. 3.Please securely pack your item(s) and include the RMA slip inside the package. Return Shipping: •You are responsible for the cost of return shipping unless the item is defective or damaged upon arrival. •We recommend using a trackable shipping method for your returned item(s). Refunds: •Once we receive your returned item and verify that it meets the return conditions, we will issue a full refund to your original payment method within five business days. •Shipping costs will not be refunded unless the item is defective or damaged upon arrival. Non-Returnable Items: •Due to hygiene reasons, some products cannot be returned once opened, such as: oSupplements oPersonal care items oCosmetics •Please be aware of these exclusions before making your purchase. Exchanges: •Please follow the return instructions above if you want to exchange an item for a different size or colour. •Once we receive your returned item, we will process your exchange and ship the new item to you free of charge. Warranty: •If you believe an item you purchased is defective or damaged, please get in touch with us immediately. We will work with you to resolve the issue according to the manufacturer's warranty. Contact Us: If you have any questions about our return policy, please email us at okereuc@gmail.com. We appreciate your understanding and hope this return policy makes your shopping experience at Nwabekeehealth enjoyable.